Privacy Policy

1. Introduction

Review Growth Firm ("we," "us," or "our") provides reputation management services to businesses across the United States, United Kingdom, Canada, and Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at reviewgrowthfirm.com (the "Site"), engage with our services, or otherwise interact with us.

By using the Site or our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Site or use our services.

2. Information We Collect

We collect information in the following categories:

• Contact details — name, email address, phone number, business name, and job title submitted through our contact form, free audit request, or sign-up process.
• Account and billing information — billing address and payment details processed through our third-party payment processor (we do not store full card numbers ourselves).
• Business information — your business category, location, website, and Google Business Profile or other platform listing details needed to deliver our services.
• Customer contact lists — if you engage our review growth services, you may provide us with your own customers' contact information (see Section 6 below).
• Communications — records of your correspondence with us via email, WhatsApp, contact form, or phone.

• Usage data — pages visited, time spent on pages, referring URLs, and general navigation patterns on the Site.
• Device and technical data — IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies — as described in Section 7.

3. How We Use Information

We use the information we collect to:

• Deliver, operate, and improve our reputation management services, including review generation campaigns, profile optimization, and monitoring.
• Communicate with you about your account, free audit results, service updates, and billing matters.
• Respond to inquiries submitted via our contact form, email, or WhatsApp.
• Generate the monthly performance reports provided to clients.
• Analyze and improve the performance and usability of the Site.
• Detect, prevent, and address fraud, security issues, or technical problems.
• Comply with applicable legal obligations.

We do not sell your personal information to third parties, and we do not use customer contact lists provided by clients for any purpose other than delivering the agreed-upon review generation service to that specific client.

4. Legal Basis for Processing (UK & EEA Users)

For individuals located in the United Kingdom or European Economic Area, we process personal data on the following legal bases under the UK GDPR and EU GDPR where applicable:

• Contractual necessity — to perform our services under an agreement with you or your business.
• Legitimate interests — to operate, secure, and improve our services and respond to inquiries, provided this does not override your data protection rights.
• Consent — where you have given specific consent, such as for certain marketing communications, which you may withdraw at any time.
• Legal obligation — where processing is required to comply with applicable law.

5. Sharing & Disclosure

We may share information with the following categories of third parties:

6. Client-Provided Contact Lists

If you engage us to run review generation campaigns, you may provide us with contact information belonging to your own customers (such as email addresses or phone numbers) for the sole purpose of sending review request communications on your behalf.

We do not combine client-provided contact lists with other clients' data, and we delete such lists upon written request or at the conclusion of our engagement, subject to any legal retention requirements.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate the Site and understand how visitors use it. These include:

• Essential cookies — required for core Site functionality, such as navigation and form submission.
• Analytics cookies — help us understand visitor behavior so we can improve the Site (e.g., Google Analytics).
• Preference cookies — remember choices you've made, such as dismissing a notification.

Most browsers allow you to control cookies through their settings. Disabling certain cookies may affect Site functionality.

8. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client account and billing records are generally retained for the duration of the client relationship plus a period required by applicable tax and accounting law. Contact form submissions that do not result in a client relationship are retained for a reasonable period and then deleted or anonymized.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls, and restricted internal access to client data on a need-to-know basis.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

As we serve clients across the United States, United Kingdom, Canada, and Australia and operate with a remote team, your information may be transferred to, stored, and processed in countries other than your own. Where required by applicable law, we put in place appropriate safeguards — such as standard contractual clauses — to ensure an adequate level of protection for personal data transferred internationally.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal information, subject to certain legal exceptions.
• Objection / restriction — object to or request restriction of certain processing activities.
• Portability — request a copy of your data in a structured, machine-readable format, where applicable.
• Withdraw consent — where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@reviewgrowthfirm.com. We will respond within the timeframe required by applicable law.

12. Children's Privacy

Our Site and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. Material changes may be communicated to active clients via email.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out:

• Email: hello@reviewgrowthfirm.com
• WhatsApp: +880 1757 652243
• Contact form: reviewgrowthfirm.com/contact